Direct access to the queue_log file is deprecated. You should upload data using Uniloader to a SQL partition instead - or, even better to future-proof new systems, upload through the web-service.

Sub-queues. If you still use sub-queues to handle different logical queues on a shared agent pool (e.g. for reservations of multiple hotels, events or movies, where you have different numbers for each item but have one large agent queue), you should migrate to call tags or DNIS.

Live calls are deprecated (see Live calls).

The Icon page is now deprecated.

All AGAW functions are deprecated, and no new AGAW licenses will be issued.

The old agent page (pre-Icon). Removing the key NEWAGENTPAGE now leads to the new QAP page (23.09).

The XML-RPC interface for webservices was removed in 22.02. JSON webservices implement all the functionality and more, and are easier to consume from modern development environments.

The Oreka video player is not supported any longer. Only audio playback is supported though Oreka.

The paged data blocks UD02, OD03 and OD04 are automatically replaced in 20.11 with their non-paged equivalents, as paging is now handled by the new reports page.

The data blocks OD01, XS01 and AC01 were removed in 20.11, because their functionality is not needed with the new reports page.

The CallCabinet driver was removed in 20.11.

The Qloader script was superceded by Uniloader, that is flexible and stable. It was removed in 20.11.

The Visitor’s page was removed in 20.11.

The AGAW client for Firefox is not supported anymore in 19.10.

Switching time-zones was removed in 19.10