Appendix G: Keyboard shortcuts

The following keyboard shortcuts are available in the QueueMetrics web interface.

They have been tested on default installations of Google Chrome and Mozilla Firefox, on Windows and Ubuntu.

Different operating systems or browsers might not work correctly.

Agent Page Shortcuts

Navigation Shortcuts

  • Ctrl + alt + o → Navigates to the Overview page

  • Ctrl + alt + i → Navigates to the Interactions page

  • Ctrl + alt + c → Navigates to the Control page

  • Ctrl + alt + t → Navigates to the Clients page

Topbar Shortcuts

  • Ctrl + alt + p → Toggles the Softphone panel

  • Ctrl + alt + n → Toggles the Notifications panel

  • Ctrl + alt + a → Toggles the Agent Status panel

Control Shortcuts

  • Ctrl + alt + w → Toggles the Start/End work button on the Overview page

  • Ctrl + alt + b → Controls the Pause/Unpause function on the Control page

  • Ctrl + alt + m → Controls the Change/Amend pause function on the Control page

  • Ctrl + alt + j → Joins the selected queues on the Control page

  • Ctrl + alt + u → Leaves the selected queues on the Control page

Softphone Keyboard Shortcuts

  • Enter (while typing in the input box): Dial a number

  • Ctrl + e → Hang up the current call

  • Ctrl + + → Add a new session

  • Ctrl + a → Answer an incoming call

  • Ctrl + b → Access the Transfer panel

Wallboard Shortcuts

  • Shift + q → QueueMetrics Home

  • Shift + p → Open SoftPhone

  • Shift + l → List Wallboards

  • Shift + m → List Views

  • Shift + a → Add Widget