What to expect
We built an integration bridge that reads data out of Teams using its Graph API, rewrites it a format that is compatible with QueueMetrics and sends it to our QueueMetrics Live service.
As we use data that is made available though the Teams API, we are limited by the data that is actually available; in particular data comes with a variable delay, usually from 15 minutes to 1+ hour, so the "real-time" pages won’t be meaningful. Data is considered "settled" only after a few hours, and may change retrospectively even a few days after it was emitted.
On the other hand, you get:
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accurate daily statistics of taken and lost calls for queues, autoattendants, voicemail and direct calls (most reports will be meaningful)
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caller and DNIS information
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tracking of agent’s music on hold during calls
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wallboards with daily counters
See chapter Your first run below for more details of what is included.
We appreciate your help in reporting any anomalies you will find.
As new APIs are deployed and the information offered through the MS Graph API improves, we’ll improve the bridge so that new features are transparently turned on.