About QueueMetrics
Measure, control and improve all aspects of your call center
QueueMetrics call-center monitor lets you track agent productivity and working time, payrolls, sales targets, conversion rates, ACD, IVR and Music-on-hold events.
Generate inbound and outbound campaign statistics and monitor realtime processes with customizable wallboards and reports.
QueueMetrics is a highly scalable management, monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits such as supporting unlimited agents, queues and campaigns, remote working features and support for themes and white labelling.
QueueMetrics is available in English, Spanish, Portuguese, German, Brazilian, Arabian, Chinese, French, Dutch, Italian, Japanese, Hebrew, Polish, Slovak, Catalan, Georgian, Dutch, Hungarian, Greek and Korean.
How does QueueMetrics work?
QueueMetrics Simplifies Your Workflow
QueueMetrics simplifies call center agents' daily workflow using a dedicated agent interface with text messages and alarm options. It integrates easily with all modern CRMs in the market like Vtiger or Salesforce, and includes a ready to use WebRTC softphone and a complete quality tracking tool.
Tracks Everything
Measure and improve all contact center activities with more than 200 different metrics.
Manage your contact center processes in realtime with customizable wallboards, live alarms, whisper, spy and barge monitoring.
A Safe Choice
Trusted by thousands of companies worldwide for its solidity and scope.
With more than 15 years of experience, QueueMetrics regularly improves its selection of reports
and metrics.
All of the metrics can be queried interactively or exported via a JSON or XML-RPC API interface.
Graphs include absolute values, a percentage breakdown and easy to read histograms.
They can be exported to a spreadsheet or other analysis software in a variety of formats.
Available as QueueMetrics-Live Cloud service or On-Premise software package for FreePBX, Yeastar S PBX, Grandstream UCM, Issabel, FusionPBX, VitalPBX and many other Asterisk/Freeswitch distros.